Stations

Station Agents, under general supervision, provide direct, front line customer service to New York City Transit Authority customers, including listening to, understanding and offering solutions to customers' questions, concerns, and complaints; offer customers accurate, helpful travel and transit system-related information; sell and add value to fare cards; keep records; provide assistance to customers in the use of automated fare equipment, fare cards, turnstiles, and ADA-accessible gates; explain to customers various fare options and policies; perform "fingertip" maintenance on station equipment to keep it clean and operational; monitor the proper operation of elevators and escalators; observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences; direct customers during overcrowding conditions; assist with emergency station and train evacuations, as needed; request police and/or medical assistance, as needed; and perform related work. 

Transit Cleaners sweep and wash subways and elevated stations, including steps, platforms, mezzanines, toilets, and related rooms and enclosures. They measure and mix cleaning chemicals, clean biological waste and sanitize effected areas. Transit Cleaners operate cleaning equipment, such as pressure washers, vacuums and sweepers, and perform light maintenance work on this equipment. 

Transit Cleaners are also responsible for cleaning the interiors and exteriors of subway cars and buses in shops, depots, and on the road.  They also shovel snow and perform related tasks.